Earlier this year we worked closely with our friends over at Healthwatch Derby to design a survey to capture people's experiences of cancer services in Derby. A survey was designed and distributed to patients, carers/families and health care professionals to identify good practice and outline key areas for development and improvement.
We'd like to take this opportunity to thank the Healthwatch team for taking a lead with this piece of work. Thank you too to the patients, visitors and health care professionals who took part. A final thank you to the Trust and partner agencies for helping to distribute the survey.
You can access the full report here. A few comments and recommendations are as follows:
‘I accompanied my mother at consultant appointments and she was able to ask questions and she was happy with the response’.
‘The nurses just didn't have the time to spend with me or my wife to provide emotional support’.
‘The patients I have seen have been treated as individuals’.
‘Staff in general are pressured with time constraints, the ratio doesn't match, it's sad that in end of life care we don't have time to sit with patients and provide tlc’.
In conclusion, the findings identify themes around information, communication and involvement in care; emotional support and future priorities.
Information, communication and involvement in care
Patient information, communication and involvement in care were considered positive at The Royal Derby Hospital. Care is delivered with dignity and respect, although improvements around information and communication for visitors/family and friends/carers were identified, as well as improvements around information regarding raising a concern or making a complaint.
The provision of emotional support for both patients and their visitors/family and friends/carers was identified as an area for improvement at the Royal Derby Hospital. Both patients and visitors who completed the survey felt there was a need for further emotional support and staff who completed the survey acknowledged that there wasn’t enough time to provide emotional care.
Practical support for patients such as help with household chores, shopping and childcare were considered a priority for patients, followed by financial help and advice and peer support. Peer support for visitors/family and friends/carers was considered a priority, followed by practical support such as household chores, shopping, childcare and financial help and advice.
Healthwatch Derby recommends that all departments at Derby Hospitals NHS Foundation Trust apply for the Bronze Dignity Award from The Safeguarding Adults Board, to continue to meet the needs of patients with dignity and respect, and to identify areas for improvement, demonstrating their commitment to the 10 Point Dignity Challenge:
1. Have a zero tolerance of all forms of abuse.
2. Support people with the same respect you would want for yourself or a member of your family.
3. Treat each person as an individual by offering a personalised service.
4. Enable people to maintain the maximum possible level of independence, choice and control.
5. Listen and support people to express their needs and wants.
6. Respect people's right to privacy.
7. Ensure people feel able to complain without fear of retribution.
8. Engage with family members and carers as care partners.
9. Assist people to maintain confidence and positive self-esteem.
10. Act to alleviate people's loneliness and isolation.
For more information about Healthwatch Derby click here